Guarantee and Plant Return Policy
The Farmer’s 100% Guarantee:
- All returns must be accompanied by the dead plant, original receipt, and original sales ticket.
- On Trees and Shrubs: All woody outdoor trees and shrubs that have been properly planted in the ground are guaranteed for one full year from date of purchase.
- Perennials: Perennials are guaranteed until November 1st of purchase year.
- Indoor/Tropicals plants are guaranteed for 30 days from the date of purchase.
- For dead plants, store credit will be issued for the amount paid. Cash/credit card refunds will not be given on dead plants. All store credits expire one year from date issued.
- Guarantee excludes sod, annuals, herbs, mums, pansies, holiday plants, plants that have been kept in containers, purchases made using a store credit, and purchases made using a landscape professional’s discount. Clearance items are not guaranteed.
- Guarantees are non-transferable.
We are happy to accept returns of items in original, sellable condition (at manager’s discretion) within 10 days of purchase with the following exceptions: sod, annuals, herbs, chrysanthemums, sales on holiday & clearance items are final; installation & delivery charges are non-refundable after service has been performed. All returns must be accompanied by original receipt & original sales ticket.